At hanna online, your privacy is something we take seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a player in the Philippines. By registering or using our services, you agree to the practices described here. If you have questions, our FAQ page is a good place to start.
When you create an account on hanna online, we collect the personal information you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect information generated through your use of the platform, such as login timestamps, game history, transaction records, and device information including your IP address and browser type. For identity verification purposes — which is required under Philippine regulations for online gaming platforms — we may ask you to submit a government-issued ID and a selfie for KYC (Know Your Customer) compliance. If you contact our support team, we retain records of those communications to help resolve any follow-up concerns. We do not collect sensitive personal information beyond what is strictly necessary to operate the platform safely and in compliance with applicable Philippine law. All data collection is done transparently, and you will always be informed of what is being collected at the point of submission. You can review the information we hold about you at any time by reaching out to our support team.
The personal data we collect is used primarily to operate and improve the hanna online platform for players across the Philippines. We use your registration details to verify your identity, process deposits and withdrawals, and maintain the security of your account. Game history and transaction data help us detect unusual activity, prevent fraud, and ensure that our platform remains fair for all members. We may use your contact details to send you important account notifications, such as deposit confirmations, security alerts, or updates to our Terms and Conditions or this Privacy Policy. We do not use your data for unsolicited marketing without your consent, and you may opt out of any promotional communications at any time through your account settings. Aggregated, anonymised data may be used internally to analyse platform performance and improve the overall player experience. We will never use your personal information in a way that is inconsistent with the purposes described in this Privacy Policy.
hanna online does not sell, rent, or trade your personal information to third parties for their own marketing purposes — this is a firm commitment we make to every player. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors that handle GCash, bank transfers, and other local Philippine payment methods. These providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event that hanna online undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change. We do not share your data with any entity outside the Philippines unless it is strictly necessary for payment processing or regulatory compliance, and appropriate safeguards are in place. Any third party that receives your data is required to maintain confidentiality and comply with applicable data protection standards.
Our platform uses cookies and similar tracking technologies to provide a smooth and personalised experience for players visiting hanna online on mobile or desktop. Session cookies are used to keep you logged in during your visit and to remember your preferences, such as language settings and game filters. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement and optimise page performance. We do not use third-party advertising cookies or allow external ad networks to track your behaviour on our platform. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of some platform features. By continuing to use hanna online after being informed of our cookie use, you consent to the placement of cookies as described here. If you have questions about specific cookies in use, our FAQ provides further guidance.
As a registered player on hanna online, you have clear rights over your personal data under applicable Philippine data protection law. You have the right to access the personal information we hold about you and to request a copy of that data in a readable format. If any of your information is inaccurate or out of date, you have the right to request a correction, and we will update our records promptly. You may also request the deletion of your personal data, subject to our legal obligations to retain certain records for regulatory and anti-money laundering compliance purposes. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may withdraw your consent to data processing at any time, though this may affect your ability to continue using the platform. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard protocols, and access to personal data within our organisation is restricted to authorised personnel only. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. When data is no longer needed and retention is not legally required, it is securely deleted or anonymised. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes prescribed by law. We regularly review and update our security practices to address emerging threats and ensure ongoing compliance. If you have concerns about the security of your account, please contact our support team immediately.
hanna online may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, the updated policy will be published on this page with a revised effective date, and registered players will be notified through their account contact details where appropriate. We encourage you to review this page periodically so you are always aware of how your information is being handled. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to request account closure. This policy is governed by the laws of the Philippines, and any disputes relating to data privacy shall be subject to the jurisdiction of the appropriate Philippine authorities. For the most current version of this policy, always refer to this page at hannaonline.app/privacy-policy.
Our FAQ page covers the most common questions from players across the Philippines, including account security, deposits, and how we handle your information. Ready to get started? Registration is free and takes just a few minutes on your mobile phone.